Roger and Laura (Store Owners)
Your support means the world to us, so thank you so much for stopping by!
*Our goal is to provide the best quality products possible.* Col 3:23
-We strive to improve them during and after every single order to satisfy our customers.
-Majority of the orders are custom so they are unique and no other like them.
-If you want a custom order not in the shop, please send us an email with your thoughts so we can determine if we can make it for you (prices may vary).
E-mail: madebythelondonos@gmail.com
HBB Approved!
Thank you for your purchase. Unfortunately, we do not accept returns or refunds on items.
Please see below for more information on our return policy:
ALL SALES ARE FINAL
Damages and Issues
Please inspect your order carefully upon delivery. If you receive an item that is defective, damaged, or incorrect, please contact us within 24 hours of delivery so we can evaluate the issue and determine the appropriate resolution.
Video proof of the item and the issue must be provided within 24 hours of delivery for the order to be considered for a return, replacement, or remake. Claims submitted after this 24-hour period, or without the required video evidence, may not be eligible for consideration.
We are not responsible for lost, stolen or damaged packages. Please file a claim with the shipping carrier if this occurs.
Questions
If you have any questions concerning our return policy, please contact us at:
madebythelondonos@gmail.com